Support
We're here when the flock stops flocking.
Real humans, reasonable response times, no macros and no tier-1 scripts. Most issues resolve in one exchange, for bigger stuff we hop on a call if you want.
Description, screenshot, what you tried, drop it all in. We reply within one working day (Swiss hours, CET).
Contact form →Response time
24h on weekdays, 48h around the weekend. Paid tiers get routed first.
FAQ
Quick answers before you write.
How do I get started?
Download Echo for macOS or Windows, log in, grant microphone access, hit the hotkey. Onboarding walks through workflows in about two minutes.
Which languages does Echo transcribe?
Currently English, French, Spanish, German, Italian, Portuguese, Dutch, Japanese and a dozen more. Exact list in the docs, all run locally on your laptop.
Is my audio / data sent anywhere?
Transcription is on-device. For LLM steps you pick: our Swiss sovereign cloud (no logs), your own key (zero margin to us), or fully offline with a local model. Your call.
Can I cancel or get a refund?
Yes, 5-day full refund on monthly plans and the lifetime licence, no questions asked. See the refund page.
Something broke. What do I send?
Open the contact form and include: OS + version, app version (Settings → About), what you were doing, what you expected, what happened. Logs are welcome, Settings → Export diagnostics.
Business / volume licence?
For 5+ seats or procurement-friendly billing, hit the contact form and mention "Murmuration", we route those personally.
Still nothing matches? Drop us a line.